Refund policy

We understand that purchasing food online can be particularly tricky, which is why we have put in place a specific refund policy for food products purchased on our site. Here is our refund policy for food products:

 If the food you received is defective, expired, or in poor condition, we are committed to sending a replacement product at no charge the following week. It is important that you report the condition of the product within 5 business days of delivery and provide supporting evidence.

 If compensation is required, a refund may be issued to the same credit card used for the order, depending on the situation. It is your responsibility to inspect your package upon delivery to ensure everything is in order. It is also your responsibility to place our frozen meals in the freezer immediately upon receipt, "without delay," to maintain the cold chain.

 We take every necessary precaution to guarantee the quality and freshness of our food products. However, if you have any concerns about a product you have received, please contact us immediately so we can resolve the issue. Furthermore, if you are not satisfied with the product or our online service, we invite you to reach out to us at info@hellobelov.com.

 We are committed to providing exceptional customer service and processing all refund requests as quickly as possible. If you have any questions or concerns, please do not hesitate to contact us at any time.